# DingPack

> Packing slips print themselves. Connect your store and every order prints the moment it comes in.

DingPack is a SaaS product that automatically prints packing slips whenever a new order is placed — no clicking, no copy-pasting, no missed shipments. It works with Shopify out of the box and supports any e-commerce platform via its REST API. A small desktop app runs quietly on the PC connected to your printer and handles everything in the background.

## Product Overview

- **Type**: SaaS subscription + Windows desktop agent
- **Primary use case**: Automatically print packing slips the moment an order is placed
- **Target users**: Shopify merchants, e-commerce store owners, warehouse and fulfillment teams
- **Platforms supported**: Shopify (native integration), WooCommerce, and any platform via REST API
- **Operating system**: Windows 10 / 11 (64-bit)
- **Status page**: https://dingpack.com/status

## How It Works

1. Sign up at dingpack.com and connect your Shopify store with one click — no technical setup required
2. Download and install the DingPack desktop agent on the Windows PC connected to your printer
3. Sign in once via your browser — the agent configures itself automatically
4. When an order is placed in your store, DingPack receives it instantly and sends the packing slip to your printer
5. The slip prints within seconds — completely hands-free

## Key Features

- **Instant auto-printing**: Orders trigger your printer within seconds of being placed, automatically
- **Works with any store platform**: Native Shopify integration plus a REST API so WooCommerce, custom storefronts, and any other platform can send print jobs too
- **Multi-store support**: Connect multiple Shopify stores to one DingPack account and manage everything from a single dashboard
- **Thermal printer support**: Automatically detects Zebra, Rollo, Dymo, BIXOLON, Citizen, Datamax, TSC, Godex, and other label printers — packing slips render in crisp black optimized for thermal printing
- **Print history and reprint**: Search any past order by number and reprint with one click from the dashboard or the desktop agent, including orders placed before DingPack was set up
- **Desktop system tray**: The agent sits quietly in your system tray, shows connection status for each store, and lets you reprint or send a test print without opening a browser
- **Always up to date**: The desktop agent updates itself automatically in the background — no manual reinstalls or downloads needed
- **Test print**: Verify your printer is connected and working with a one-click test print from the dashboard or system tray
- **Overage printing**: Optionally continue printing after your monthly limit at a small per-print rate, automatically billed on your next invoice
- **Smart notifications**: Email alerts when you approach your monthly print limit, when your desktop agent goes offline, and for billing events — all opt-out per category
- **Secure**: All order data is verified before printing — no duplicate or fraudulent orders can slip through
- **Privacy compliant**: Fully GDPR compliant with customer data handling and deletion support

## REST API

Pro plan subscribers can use the DingPack REST API to queue print jobs from any platform or script.

- **Authentication**: API key passed as a Bearer token
- **Base URL**: https://dingpack.com/api/v1
- **Endpoints**: Queue a print job, check job status, list recent jobs, view account usage
- **Use cases**: WooCommerce orders, custom storefronts, ERP integrations, bulk printing scripts
- **Documentation**: https://dingpack.com/docs/api

## Pricing

| Plan    | Price           | Prints/month | Overage rate  | Notes                         |
|---------|-----------------|--------------|---------------|-------------------------------|
| Free    | $0/month        | 25           | Not available | No credit card required       |
| Starter | $9/store/month  | 100          | $0.09/print   | Email support, multi-store    |
| Pro     | $29/store/month | 500          | $0.05/print   | REST API access, multi-store  |

Multi-store accounts add one subscription per store. Adding or removing a store adjusts billing automatically. Overage prints (when enabled) are charged at the end of the billing period.

## Supported Printers

Works with any Windows printer — laser, inkjet, or thermal label printers. The following thermal printer brands are automatically detected and optimised:
Zebra, Rollo, Dymo, BIXOLON, Citizen, Datamax, Honeywell, Godex, TSC, Intermec

Printer type can also be set manually in the system tray if needed.

## Key URLs

- Homepage: https://dingpack.com
- Sign up: https://dingpack.com/signup
- Dashboard: https://dingpack.com/dashboard
- Downloads: https://dingpack.com/downloads
- Windows installer: https://dingpack.com/downloads/agent/windows-installer
- API documentation: https://dingpack.com/docs/api
- Status page: https://dingpack.com/status
- Privacy policy: https://dingpack.com/privacy
- Terms of service: https://dingpack.com/terms
- This file: https://dingpack.com/llms.txt

## Company

DingPack is an independent SaaS product. Contact: support@dingpack.com